Terms, conditions, and guidelines for your stay at Kolaahalam Hotels & Spa
All bookings require a valid credit card for guarantee purposes. The name on the reservation must match the photo ID presented at check-in.
Room rates are subject to change without prior notice. All rates are exclusive of applicable taxes and service charges, which will be added to the final bill.
For group bookings (5 or more rooms), a separate contract may be required. Please contact our reservations team for group booking terms and conditions.
Cancellations made 48 hours or more before the scheduled check-in time will receive a full refund, minus any processing fees.
Cancellations made within 48 hours of check-in will result in a charge equivalent to the first night's stay.
No-shows (guests who do not arrive and do not cancel) will be charged the full amount of the reservation.
Refunds will be processed to the original payment method within 7-14 business days after cancellation approval.
Please note that during peak seasons, special events, or promotional periods, different cancellation terms may apply. These will be clearly stated at the time of booking.
Standard check-in time is 2:00 PM. Early check-in requests are subject to room availability and may incur additional charges.
Standard check-out time is 11:00 AM. Late check-out requests are subject to availability and may incur additional fees. Express check-out service is available for your convenience.
All guests must present a valid government-issued photo identification at check-in. Accepted forms of ID include:
For couples checking in together, we may require proof of relationship or marriage certificate, depending on local regulations.
We accept the following payment methods:
Corporate accounts may be set up with prior arrangement and credit approval. A pre-authorization hold may be placed on your card at check-in to cover incidental charges.
Children under 5 years of age may stay free of charge when sharing existing bedding with parents or guardians.
Children between 6-12 years of age may incur nominal charges for meals, subject to hotel policy.
Extra beds are available upon request at an additional charge. Cribs and high chairs are available on request at no extra cost, subject to availability.
Pets are welcome at select properties with prior notification. A refundable deposit may be required upon check-in.
Pets are not allowed in dining areas, spa facilities, or pool areas. Guests are responsible for any damage caused by their pets.
Service animals are always welcome and are exempt from pet policies. Please inform us in advance if you will be traveling with a service animal.
Guests are responsible for any damage to hotel property, including rooms, furnishings, and common areas. Charges for damages will be added to the final bill.
Smoking is strictly prohibited in all indoor areas. A cleaning fee of ₹5,000 will be charged for smoking in non-smoking rooms.
The hotel is not responsible for lost, stolen, or damaged personal belongings. In-room safes are available for storing valuables.
We collect personal information solely for the purpose of processing reservations and providing hotel services. Your information is used only for:
We do not sell, trade, or share your personal information with third parties without your consent, except as required by law.
CCTV cameras are installed in public areas for security purposes. By booking with us, you consent to the use of your information as described in this policy.
This website is owned and operated by Kolaahalam Hotels & Spa. All content, including text, images, logos, and design elements, is protected by copyright and trademark laws.
Information on this website is subject to change without notice. We strive to ensure accuracy but do not guarantee that all information is current or complete.
Hotel policies, rates, and availability are subject to change. We reserve the right to modify these terms and conditions at any time.
If you have any questions about our policies or need clarification, please don't hesitate to contact us.
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